Managing Hospitality Experiences

Managing Hospitality Experiences
Authors:
Publisher: CABI Publishing
EAN: 9781789242034
ISBN: 1789242037
Categories: Service Industries | Hospitality Industry |

Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions.


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